REFUND POLICY

1. Payment Processing

Credit purchases on Vibrexcup are processed by Paddle (paddle.com) as Merchant of Record. Receipts and invoices are issued by Paddle.

2. Refund Eligibility

You may request a full refund within 14 days of purchase if the purchased credits have not been used.

If credits have been partially used, refunds for the remaining balance are reviewed at our discretion.

Credits already spent on game generation are non-refundable. However, if a generation fails due to a technical error, those credits are automatically returned to your balance.

3. How to Request

Email us with your Paddle order number and account email.

We respond within 5 business days. Approved refunds are returned via Paddle to your original payment method; depending on your bank, it may take 5–10 business days to appear.

4. Consumer Rights

Nothing in this policy limits your statutory consumer rights, including mandatory withdrawal rights for consumers in the EU/UK.

5. Contact

Refund inquiries: dev@puritechlab.com